The Dell RemoteAssist program gives Dell Support representatives the ability to control your computer for troubleshooting purposes. Using this tool, support representatives can analyze the configuration of your system, view and edit your files and registry, view and comment on your screen. The representative will have full access to your system. Please remain at your system throughout the ... Select a product or enter your Service Tag to view related Dell drivers and driver updates. Here's an easy way to convert the ''art'' files AOL uses, no need for a viewer, on the AOL welcome page, in top left, click ''File'' , click , ''open'' and find your ''aol art file'' ,open it... Determine your dispatch, service request, repair or depot status or create a new service request. windows me and aol. hi outthere.i'm new to computers-just ordered 4100series dell on 9/20/00,but read the epinions.com about 4100.somebody is saying that windows me isn't compatible with aol and i got 1 year of prepaid aol service.also did dell fix their fan problem and what version of bios should i be getting? i downloaded aol 9.1 in the uk on my dimension 9200 and since then about 2 weeks i have been unable to sign on to aol... If i try to sign on i get...aol software has stopped working please cl... AOL is the only application that has these performance problems. Other internet applications (Outlook, IE, Webcam software, Yahoo Messenger) have no problems. I use DSL. AOL, and some other nasty sticky programs leave registry codes behind, and the only way I know how to rid of this is doing a reformat, and reinstall of windows. Lots of work, saving the stuff you want to keep on a cdrw or dvd, than wiping the system clean. Someone else may have another idea, but the reformat works for me when I had AOL, McAfee. One of my kids accepted the AOL explorer on my laptop. Once installed it disabled IE and only AOL programs can access the Internet. I uninstalled AOL Explorer (finally) but IE still doesn't work (AOL does). When I run network diagnostics the Network adapters, DNS servers, Default Gateways, and DHCP servers are FAILED. Get drivers and downloads for your OptiPlex 7490 All-In-One. Download and install the latest drivers, firmware and software for Windows devices.